Service and commitment

It is ten years since RichComm was founded, during the ten years, RichComm sets "Honesty and trustworthiness；Cooperation and mutual benefit; Continually innovation; Pursue excellence; Professional focus; Leading technology; Stable quality; Considerate service" as company philosophy, and has built a comprehensive, high- quality and customer supreme service system. RichComm makes full use of own advantages and characteristics, and professional research and development computer room and UPS monitoring and management software/hardware products. So as to provide reliable, safe, stable and comprehensive professional monitoring and management products and solutions, and also provide professional and excellent technical support services. RichComm is committed to be the best professional research and development team, the most professional senior technical services team and the most comprehensive solutions professional supplier for computer room and UPS monitoring and management products.

 

For many years, RichComm has always taken "Promote enterprise core competitive ability through providing first-class service" as the great goal of RichComm. And takes " the satisfaction of customers is our greatest joy" for the purpose. At present， RichComm has already provided OEM cooperation of UPS monitoring products for demestic and foreign dozens of famous brand manufacturers and hundreds of UPS professional manufactures, and has high reputation in UPS monitoring industry, but also established a good and close cooperation relationship with customers. What's more, the computer room monitoring and management solutions which are designed and developed by RichComm have been applied for telecommunication, Mobile, Bank, Securities, Radio and TV, Taxation, Post and telecommunicaitons, Railway, Highway, Defense, Medical treatment, Insurance, Broadband network, Intelligent community, Satellite communication and Research institutes, etc, and the solutions are running stably and protecting the information security, in order to provide a safe, reliable and efficient power environment.

 

Pre-sale, RichComm has a first-class technical team, which can select the most suitable solution for users professionally according to the users' demands.

 

After-sale, RichComm keeps close contact with users and can deal with users' question and respond to user requirements at the first time through opening consultation. All the works make RichComm's service system more and more perfect.

 

Commitment:

1， All the users, which have purchased RichComm's computer room and UPS monitoring and management products, have been entitled to the warranty period of three years; during warranty, users use our products in required enviroment, condition and under standardized operation situation, if the products is fault, the users can send to our company, we will repair or replace for you.

2， More than warranty, users can also be entitled RichComm perfect after-sale service

 

RichComm has the final interpretation about the service and commitment mentioned above.